Privacy Policy

Effective Date: December 20 2024

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At AXIS BUSINESS SERVICES AUSTRALIA, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you subscribe to our service. This Policy is in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws.

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1.    Commitment to Privacy
We are committed to protecting your privacy and ensuring that personal information is handled in a safe and responsible manner.

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2.    Collection of Personal Information

We collect personal information that is necessary for us to provide our services to businesses and individuals. This may include:
•    Personal Information: Full name and date of birth
•    Contact details: Email address, phone number, and mailing address.
•    Subscription preferences: Your interests, preferences 
•    Payment information: Credit card details or other payment methods.
•    Demographic information: Gender, age, and location.
•    Communication preferences: Your choices regarding receiving promotional emails or newsletters.

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We collect this information directly from you when you:

• Sign up for our service.

• Visit our website or social media platforms.

• Contact us via phone, email, or social media.

• Participate in surveys or promotions.

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We may also collect personal information from various groups of individuals, including clients, prospective clients, companies, prospective employees, government units, referrers, and other individuals who interact with us.

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For enquiries in relation to working with us, and for job applications, we may collect your name, email address, and contact details. You also provide us with your consent in the collection of your sensitive personal information when you upload your media files, CV or résumé in our website contact form.

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3.    Use of Personal Information

We collect and use your personal information to:

• Provide and manage your services to AXIS BUSINESS SERVICES AUSTRALIA.

• Fulfill administrative functions such as processing payments, managing billing, and managing client relationships.

• Customise content based on your preferences.

• Improve our services and the customer experience.

• Innovate our delivery of products and services.

• Send you updates, promotions, newsletters, and other marketing communications (with your consent).

• Comply with legal obligations and protect our rights.

• For those employment related, to assess your suitability to our job opening.

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4.    Disclosure of Personal Information

We may share your personal information with:
•    Service providers: Third-party companies that help us deliver services such as payment processing, customer support, and marketing.
•    Legal entities: In compliance with applicable laws or if required for law enforcement.
•    Business partners: For co-promotions or events, but only with your consent.

We do not sell or rent your personal information to third parties for marketing purposes.

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5.    Storage and Security of Personal Information
We store personal information in electronic records in secure databases, including trusted third-party storage providers based in Australia and overseas. In some instances, we store personal information in paper-based files.

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

•    Securing our website and servers with encryption and firewalls.
•    Restricting access to personal information to authorized personnel only.
•    Storing payment information in compliance with industry standards.

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However, no online system is completely secure, and we cannot guarantee the absolute security of your information.

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6.    Access and Correction of Personal Information
Subject to certain exceptions, you have the right to access the personal information we hold about you, and you may also request that we correct any inaccuracies. To access or update your personal information, please contact us at:

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admin@axisbusinessservices.com.au

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We will respond to your request within a reasonable time frame and in accordance with applicable laws.

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7.    Interaction via the Internet
You may visit our website without identifying yourself. If you provide personal information through our website, it will be managed in accordance with this Privacy Policy.
Our website uses cookies to manage customised settings and deliver content. We collect information such as device type, browser type, IP address, and pages accessed on our website.
You can control how your browser deals with cookies, but this may affect your ability to access certain pages or content on our website.

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8.    Anonimity and Pseudonymity
We provide individuals with the opportunity to remain anonymous or use a pseudonym when dealing with us, where it is lawful and practicable.
Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis.

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9.    Third-Party Links
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

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10.    Retention of Data
All information that has been collected will be retained on the basis of the retention period provided by law or regulation or until it is necessary for the fulfillment of our subscription services. You have the right to direct us to delete your personal data unless there exists a legal requirement for the retention of the information. All personal information will be permanently deleted or de-identified when the data are no longer required, or when our services end. Please advise if you require us to delete your data for either of the following reasons: (1) it is already inapplicable for the purpose of which it was collected; (2) withdrawal of consent; and (3) your data was unlawfully processed.

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11.    Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us. We will investigate your complaint and respond to you as soon as possible.

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12.    Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review our Privacy Policy periodically.

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13.    Contact Us
If you have any questions or concerns about our privacy practices or this policy, please contact us at:

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AXIS BUSINESS SERVICES AUSTRALIA PTY LTD
Email:  admin@axisbusinessservices.com.au
Phone: 0432 339 998

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This Privacy Policy ensures that we respect your privacy while delivering the services to our clients.